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Cancellation/Rescheduling Policy 

Important Information for the safe holding of clients and practitioners, please read thoroughly.....

Healing Space is committed to providing all of our clients with exceptional care. When a client cancels without giving enough notice, they can prevent another from being seen or this can sometimes mean a group session becomes unviable. 

Once you have booked a session we will be expecting you to attend; this also creates safe holding space for you … sometimes when we begin to heal, and stir the issues, our personality can start to find reasons to avoid; commitment allows the deeper part of you, that wishes for healing, to feel safe and continue with the process. However life happens, and sometimes we need to cancel or reschedule in which case: 

One to One & Group sessions

These can be cancelled at 48 hours or more notice to receive a refund. In some circumstances if there has been a larger than normal amount of admin, a cancellation fee of up to 20% of your payment may be deducted from any refund.  Any cancellation or rescheduling within 48 hours of your session is charged at the full amount, unless there is a waiting list or you can find a replacement. 

Courses and external workshops

For some courses and workshops such as Women's Spa Days held externally from the Healing Space Studio, the cancellation period is 2 weeks (or occasionally more) prior to starting; this will be clear in the event information and your booking confirmation. Any changes, alterations or cancellations within this period will be charged at the full fee to ensure continuity for other participants, unless there is a waiting list. Refunds or exchanges for the whole course or workshop will be offered if full notice is given. Within this period you are also  welcome to find someone to take your place.

We wish to make the policy as clear as possible because it can be upsetting when people miss or need to change an appointment, often because of genuine and stressful reasons.  The policy is in place to protect practitioners who do not get paid when a session appointment is not kept, and who can be liable for a room hire fee or be unable to schedule another client should insufficient notice of cancellation be given.  Should ill health or misfortune affect your ability to attend we hope you will graciously accept the policy as it helps to ensure continuity for all. 

Thank you for your understanding.

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